Delete your account

Students, parents and teachers can ask their school to delete their SASA Edusuite account from the app (Profile → Delete my account) or by signing in on the web. The school reviews the request and completes it within 30 days.

SASA Edusuite is developed by SaSa IT Solutions, a technology brand of SasaGenz Technologies Private Limited.

In the app (Android and iPhone)

1. Open the app. Open SASA Edusuite on your Android phone or iPhone and sign in.
2. Tap More. Tap More in the bar at the bottom of the screen.
3. Tap Account. Tap Account. Your name, school and role are shown at the top.
4. Tap Delete my account. Scroll down and tap Delete my account, below Sign out.
5. Send the request. Choose what to delete, tick the confirmation and tap Send deletion request to my school.

On the web

1. Open the deletion form. Go to sasaedusuite.in/account/delete, or use the button on this page.
2. Sign in. Choose your school and sign in with the email and password you use in the app.
3. Send the request. Choose what to delete, tick the confirmation and select Send deletion request to my school.

If you cannot sign in

Ask your school office, or email sales@sasaitsolutions.com with the subject "Account deletion request" and:

• Your school’s name
• Your full name and whether you are a student, parent or teacher
• Admission number (students and parents) or employee number (teachers)
• The email address or phone number your school has on record

What happens after you ask

1. You send the request. You can see its status in the app and cancel it until it is completed.
2. Your school reviews it. Authorised staff at your school check the request. They may contact you to confirm it is you, and may download a copy of your records before deleting them.
3. Your school deletes your data. Within 30 days of your request. Your login stops working and your data is removed from the live system.
4. Backups expire. Copies in encrypted backups are removed as those backups expire, within a further 30 days.

What is deleted and what is kept

Data	What happens	How long it is kept
Login account: email, password, signed-in devices	Deleted	Not kept
Profile and contact details: name, phone, email, address, photo, date of birth, Aadhaar	Deleted	Not kept
Uploaded documents and their files	Deleted, files erased from storage	Not kept
Attendance, marks, homework, certificates and notes	Deleted	Not kept
Messages you sent and your notifications	Deleted	Not kept
Fee payments and receipts (students)	Kept with your name removed, unless your school chooses to delete them	As long as tax and accounting law requires, usually 8 years
Admission register entry (students): name, date of birth, admission number and date, TC reference	Kept unless your school chooses to delete it	As long as state education rules require; often permanently
Record of actions taken in the system (audit log)	Kept with your name replaced by “Erased user”	For security and audit
Encrypted backups	Removed as backups expire	Up to 30 days after deletion

Parents: what happens to your children

• Keep at school. Your child’s record stays with the school, which links another parent or guardian.
• Transfer to another parent or guardian. Your child moves to a parent or guardian already linked to them.
• Delete the child’s record too. Your child’s account and data are deleted with yours, as described above.

Questions

Does deleting the app delete my account?

No. Uninstalling the app leaves your account and data with your school. Use the steps above to request deletion.

Can I delete only my login and keep my school record?

Yes. Choose “My login only”. You will no longer be able to sign in, and your record stays with your school.

Can I get a copy of my data first?

Yes. Ask your school. Before deleting, the school can download a complete copy of your records and documents as one file.

Can I cancel my request?

Yes, until your school completes it. Open Delete my account again and select Cancel my request.

Who decides on my request?

Your school owns your record and decides. SasaGenz Technologies Private Limited provides the software and processes data on the school’s instructions; we do not delete school records on our own.

I am a school administrator or office staff member. How do I delete my account?

Staff accounts are managed by your school. Ask your school administrator to remove you. The school owner must first transfer ownership to another administrator.

Is there a charge?

No. Requesting deletion is free.

Contact: sales@sasaitsolutions.com · +91 73824 86699